Undeliverable packages may arise due to factors such as inaccurate addresses or failed delivery attempts.
An order may be undeliverable if:
- Nobody is available to accept the delivery after multiple attempts.
- The address was incorrect or the pincode and the area mentioned do not match.
- Recipient refused delivery.
- In rare cases, the address label has become unreadable during shipping.
- The courier partner may have left the item at a different location.
- The package was damaged in transit.
- Local and regional contingencies prevented the delivery of the item.
- Severe weather conditions affected the delivery.
- It was an DND (Do not disturb) delivery and there was no safe location to deliver the package.
We cannot re-ship orders that have been returned to us. Typically, all undeliverable packages are returned to our fulfillment center within 5 days. If we receive the package back, the refund will be processed to the original payment method. The Refund timeline will depend upon the refund mode chosen by you ( Original payment method ). To know the refund timelines, refer to the page Refunds policy. https://help.tdmercado.com/2024/08/16/refund-policy/
NOTE: Our courier partners cannot retrieve and deliver an undeliverable package, even if it is at a local courier station. You may place a new order to buy the item.