Home » Exchange Process

Exchange Process

Initiating an Exchange:
- Customers wishing to exchange orders should contact our Customer Support team or initiate the exchange process through this link https://help.tdmercado.com/return-exchange/
- Specify the reason for the exchange and provide the details including size, color, or variant, for the exchange.
Packing and Shipping:
- Package the item being exchanged securely, ensuring it is in its original condition with all tags and packaging intact.
Shipping the Exchange:
- Send the package via a selected shipping carrier (e.g., USPS, UPS, FedEx)
- Tracking information will be provided to monitor the return shipment’s progress.
Processing and Confirm
- Upon receiving the returned item, our team will inspect it to ensure eligibility for exchange.
- Once approved, the new item will be dispatched promptly, and you will receive confirmation of the exchange transaction.